Returns, Refunds, and Shipping Policy

Overview

At CipherX.xyz, we take pride in our products and want to ensure that you are fully satisfied with your purchase. We provide a variety of 3D-printed products, real-life puzzle treasure hunts, and online decoder tools. Below is our policy on returns, refunds, and shipping.

Returns Policy

All sales are final. However, if you receive a defective product, you are eligible for a replacement within 30 days of purchase. Our goal is to ensure your experience is as seamless as possible. We review each claim to ensure customer satisfaction.

Defective Items and Replacements

If your item is defective or damaged within the first 30 days of receiving it, we will replace it free of charge after reviewing your claim. Simply reach out to us, and we will process the replacement once the defect is confirmed. Please note that the item must be in its original packaging and unused.

Refunds

Since we focus on 3D-printed products, real-life puzzle treasure hunts, and digital decoder tools, we do not offer refunds for non-defective items. However, in the case of defective products, you may request a replacement within 30 days of your purchase. After the 30-day period, we cannot offer refunds or replacements.

Exchanges

We replace defective items with the same product. If you need to exchange an item due to defects, please email us at info@cipherx.xyz and send the item to: 5000 Midway Rd, Suite 13593, Ft. Pierce, FL 34979.

Shipping Policy

We ship all orders within the United States. The average shipping time is 2-7 days, with most orders arriving within 3 days.

Shipping Costs

A flat-rate shipping fee of $5 will be applied to each single item shipment. However, we offer free shipping on orders of 2 items or more.

Special Offer

When you purchase 6 items, you’ll receive the lucky 7th item for free, along with free shipping for your entire order!

Shipping Returns

To return your defective product, mail it to 5000 Midway Rd, Suite 13593, Ft. Pierce, FL 34979. You will be responsible for the cost of return shipping unless the item is defective. Shipping costs are non-refundable.

Trackable Shipping Service

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will send a gift certificate to your address.

If the item wasn’t marked as a gift when purchased, the refund will go to the original purchaser (the gift giver).

Need Help?

If you have any questions about returns, refunds, or shipping, please contact us at info@cipherx.xyz or call 1-321-405-3122.